Electric Bikes NZ Limited operates under the title of Electrify NZ, which distributes to all of the Electrify NZ retail stores in New Zealand as well as its online marketplace at http://electrify.nz/. For the remainder of this policy, Electric Bikes NZ Limited will be referred to as Electrify NZ.
At Electrify NZ, we are proud to support our customers and abide by our legal obligations under the Fair Trading Act and the Consumer Guarantees Act.
- Consumer Guarantees Act 1993
The Consumer Guarantee Act sets out minimum standards for goods sold by Electrify NZ Online. In the event that goods sold are not of good quality or are faulty, the customer has the right to a repair, replacement or a refund.
- Fair Trading Act 1986
The Fair Trading Act is designed to protect the customer being misled, either intentionally or unintentionally. This applies to all aspects of the promotion and sale of goods and services including: pricing; where the product was made; where the product is from; the meeting of New Zealand safety standards; availability of products in store and the sales techniques used. The Commerce Commission enforces the Fair Trading Act 1986.
Please note the following Electrify NZ policy regarding warranty, return or exchange of goods. The Consumer Guarantee Act and Fair Trading Act provide the basis for Electrify NZ's Online returns policy. For a product to be returned under our policy, that product must be in a resalable condition unless faulty or otherwise defective. All goods supplied by Electrify NZ are covered by the normal manufacturers' warranty.
Come in and chat with our friendly staff at your closest Electrify NZ branch or give us a call, and we are happy to assess your claim on a fair case-by-case basis. In the event that an item has to be couriered, the cost of freight, both for returning the item and sending any replacement, will be the responsibility of the customer. We recommend you use tracked delivery or registered post to return items to cover yourself against loss.
Generally proof of purchase is required. We may waive this requirement, in consultation with you, if we can confirm through our systems that we have sold you the product(s).
Where a refund is approved, please note that cleared funds may take up to 10 working days to appear.
Where you are eligible for a refund or exchange, the issuing of credit notes provides an alternative to a refund or exchange if the consumer would like to choose this option. These credit notes can be used to purchase anything from Electrify NZ's retail stores or put towards an online order.
Changed your mind?
Electrify NZ is not required to provide a refund in the instance that a customer has changed their mind after purchase - so please choose carefully. However, if the product is in new condition with original packaging, as stated previously, we are happy to assess on a case-by-case basis (if the product is within 21 days of original purchase). A restocking fee may be charged. If you have any questions regarding our return policies, please contact your nearest Electrify NZ store.